Terms and conditions
Article 1 - Legal information
www.cetofine.com is the CÉTOFINE21 brand website.
Company name CETOFINE21
Headquarters: 30 Zone Industrielle Les Grands Champs
17290 AIGREFEUILLE D'AUNIS - FRANCE
Siret: 409 039 617 00041
1.2. The online sales site https://www.cetofine.com
The site www.cetofine.com is presented in French.
1.3. The customer
By your order, you acknowledge that you have full legal capacity to engage under these general conditions of sale as a private individual.
1.4. General sales conditions
Any order you place on this site will be subject to these general conditions of sale. The purpose of these is to define the sales regime and the rights and obligations arising therefrom. We inform you that, insofar as you order the products online, your agreement concerning the content of these present general conditions of sale does not require a handwritten signature. Our general conditions of sale can be modified during the year but by accepting them you recognize the general conditions of sale in force at the time of the order and the purchase order.
Article 2 - CÉTOFINE 21 conditions
2.1 The conditions of the offers
Our product offers and prices are valid as long as they are visible on the site www.cetofine.com In the event of unavailability of products not stored after placing your order, we will notify you by email upon receipt of your ordered. We will then offer you a replacement solution or a credit note and if no agreement can be found, then your order will be automatically canceled and you will be refunded if your bank account has been debited.
2.2 Product marketing
The products we offer comply with the legislation and standards applicable in France. All nutritional values are accessible from your product sheet on the site www.cetofine.com.
The photos of the products are not contractual, they are only presentation suggestions.
Our responsibility cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered, it is your responsibility to check with the local authorities the possibilities of importing or using the products or services.
2.3 Contraindications and allergens
We draw your attention to the importance of respecting the contraindications to following a high protein program.
If you have any doubts about your state of health, we recommend that you consult your attending physician so that he can certify that you are likely to follow a high protein program.
Therefore, you agree that no person representing Kétofine 21, can be held responsible for non-compliance with said contraindications and allergies that may arise.
Article 3 - Order processing
3.1. Ordering Information
You must check the completeness and conformity of the information you provide to us when ordering, in particular concerning the delivery address. We cannot be held responsible for any data entry errors and the resulting consequences (for example delays or errors in deliveries).
In this context, the costs incurred for the reshipment of the order would be at your expense.
Article 4 - Payment of the price
4.1. Method of payment
To pay for your order, you have all the payment methods offered during the final validation of the order:
* Bank card, with a direct link to our secure banking site, the BNP,
* Alma, payment in several installments,
In the event of payment by check, it must be issued by a bank domiciled in mainland France. An order paid by check or by bank transfer will be processed upon receipt of payment, which will be cashed immediately. Both availability and shipping times begin from the date of registration of the payment method.
4.2. Online payment
By validating the order, you guarantee that we have the necessary authorizations to use the payment method you have chosen.
4.3. Payment in full
Payment is due in full from the order in 1 installment. It is not possible to pay in several installments.
Article 5 - Delivery
5.1. Transport modalities
The products will be delivered to the address you indicated when ordering. The requested participation is detailed and indicated before the order is confirmed.
The transport of goods and their delivery are carried out according to the choice of the customer either by CHRONOPOST (home delivery against signature, delivery to your business location or relay point), either by GLS (home delivery against signature, delivery to your business location or relay point), either by COLISSIMO (home delivery or relay point depending on the destination - for this delivery method (contact us)).
We reserve the right to modify the carrier chosen according to the destinations and the volume of parcels in real time according to the regions.
5.2. Shipping cost
Delivery is FREE from € 92 of purchases in Metropolitan France *.
* (delivery of your package the day after your order if the latter is made before 3:30 p.m.)
For any order less than 92€:
- Chronopost delivery to a relay point = € 5.50*
- Chronopost home delivery = € 9.00*
- GLS delivery to a relay point: 4.50 € *
- GLS home delivery: 8 € *
5.3. Terms of delivery
Deliveries are made Monday to Saturday between 8 a.m. and 1 p.m. with Chronopost, and between 8 a.m. and 6 p.m. with GLS. No delivery is made on Sundays and public holidays.
For home delivery, packages are delivered against signature and cannot be left in deposit: make sure a recipient is present in the delivery times, or choose Point Relais delivery. Home parcels are not delivered to the letterbox, prefer delivery to a Relay Point if you think you will be absent.
From Monday to Friday, orders validated before 3:30 p.m. are shipped the same day for delivery the next day. Orders received after 3:30 p.m. are dispatched the following day.
There is no shipping on Saturdays and Sundays, so any order placed after 3:30 p.m. on Friday will be shipped on Monday and delivered on Tuesday morning.
Zone A2: For Belgium + Netherlands + Luxembourg + Germany + Italy + Spain
Delivery is FREE from 92€ of purchases
(Delivery of your package by CHRONOPOST or COLISSIMO, deadlines: 1 to 5 days)
The times may vary depending on the country of destination and possible customs clearance.
For any order less than € 92 :
- delivery to a RELAIS point = € 5.50
(Option unavailable, pending the opening of the service by CHRONOPOST)
-Delivery at home or at your professional place = € 9.00*
Your package is sent according to your recommendations by Chronopost or Colissimo, to the address of your choice or to a Point Relais. Deliveries are made from Monday to Saturday, no delivery is made on Sundays and holidays. Packages are delivered against signature.
From Monday to Friday, orders received with validation of payment before 3:30 p.m. are shipped the same day. Orders received after 3:30 p.m. are dispatched the next working day.
There is no shipping on Saturdays and Sundays, so any order placed after 3:30 p.m. on Friday will be shipped on Monday.
Zone B: For other European countries
For any order less than € 125, the shipping costs are € 25. Delivery is FREE from € 125 of purchases. Your package is sent according to your recommendations by Chronopost, to the address of your choice. The delivery time is between 2 to 7 working days.
Zone C: For Switzerland and Corsica
For any order less than € 125, the shipping costs are € 10. Delivery is FREE from € 125 of purchases. Your package is sent according to your recommendations by Colissimo to the address of your choice.
Zone D: For overseas departments and territories (except Polynesia)
The shipping costs are 25 €. Your package is sent according to your recommendations by Chronopost or Colissimo Suivi, to the address of your choice. The delivery time is between 2 to 7 working days.
Zone D: For all other destinations
The shipping costs are 45 €. Your package is sent according to your recommendations by Chronopost to the address of your choice. The delivery time varies according to the country of destination (3 to 5 days on average generally observed).
The goods are transported within the time limits indicated by the carrier. Any delay in delivery cannot be attributed to the services of our laboratory. It is the recipient's responsibility to check the condition of the package upon receipt and to make the usual reservations with the carrier. Likewise, it is the recipient's responsibility to provide the delivery information and contact details necessary for the proper delivery of his package (building, floor, etc.). The delivery times are those indicated by our carriers and run from the removal of the package. The parcel delivery tracking is available on the carrier's website. No deliveries will be made on Sundays and public holidays.
5.4. Delay or delivery problem
5.4.1 - Contact CHRONOPOST: We invite you to contact CHRONOPOST on 09 69 391 391 (non-premium rate call) from Monday to Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 12 p.m. with your CHRONOPOST tracking number for any information on the delivery of your parcel.
5.4.2-Inform your CÉTOFINE21 customer service: email@example.com
Article 6 - Receipt of the order
6.1. The person who receives the package
Be careful, if you entrust the reception of the product to a third party (concierge of your building, colleague at the workplace, neighbor, etc.) that person receives the package in your name and on your behalf. Cetofine 21 cannot be held responsible for a package left with a third party that does not reach you. The person who receives the package is responsible for it. As such, you must therefore ask him to be vigilant in following the usual precautions and remind him to take the same care for the item received as if it were personally the recipient.
6.2. The initial check
We invite you to check the apparent condition of the products on delivery with the delivery person. When the parcel is delivered against a signature, you must mention it on the delivery voucher any apparent anomaly (damage, product missing from the delivery voucher, damaged parcel, broken products, etc.). An investigation will then follow. CAUTION: The words "Subject to unpacking" are not sufficient.
6.3. You notice a delivery error
Recipient error: In the event that you receive a delivery that is not intended for you, we ask you to keep the package as it is and to inform our customer service immediately: by email at the following address firstname.lastname@example.org.
Products delivered not in accordance with the order: In the event of a non-compliant product, you can submit your complaints to our customer service at the following address email@example.com. You will be asked to describe precisely the reasons justifying the non-compliance.
Article 7 - General terms of exchange
7.1. Terms of exchange
We only accept exchanges, for unopened and unopened products, within a maximum period of 14 days after your last order. The original packaging, the whole to be intact and in good condition.
We do not make an exchange according to the value of the products but according to the products purchased, if you return sachets to us, you will then have to choose other sachets of different flavor. You must accompany your return with a duplicate invoice.
Return shipping costs are your responsibility.
Article 8 - Prices and Taxes
8.1. Price calculation
The prices displayed on the website are in euros, excluding postage and packaging costs.
For orders delivered in mainland France and in member countries of the European Economic Community, prices are inclusive of all taxes.
Customs duties or other local taxes or import duties may be payable. These duties and taxes will be the sole responsibility of the Purchaser and is their sole responsibility both in terms of declarations and payments to the competent authorities and / or bodies.
Article 9 - Legal notices & responsibilities
9.1. Exemption from liability: cases of force majeure.
All facts or circumstances that are irresistible, unforeseeable and beyond the control of the parties are considered to be fortuitous or force majeure exonerating liability. In such circumstances, a reconciliation is to be favored in order to examine the impact of the event and to agree on the conditions under which the execution of the contract will be continued.
9.2. IT, files and freedoms law
In accordance with the French law "Informatique et Libertés" n ° 78-17 of January 6, 1978, you have the right to access and rectify data concerning you and you can exercise this right by sending a letter to the address next: CÉTOFINE21 - 30 ZI LES GRANDS CHAMPS - 17290 AIGREFEUILLE D'AUNIS.
Depending on your choices made when creating or viewing your account, you may receive offers from our company and only from our company. We do not make any commercial transfer of your details. If you no longer wish to do so, you can request it at any time by writing to us at the above address. We inform you that this automated processing of information, in particular the management of users' email addresses, has been declared to the CNIL under number 2152613.
9.3. Applicable law and competent jurisdiction
The contractual information is presented in French. The products offered for sale on the site comply with French regulations. If necessary, it is up to you, as a foreign customer, to check with the local authorities the possibilities of use of the product which you plan to order. CÉTOFINE21 cannot be held liable in the event of non-compliance with the regulations of a foreign country.
The law applicable to these general conditions of sale is French law. The commercial court of La Rochelle (17) will have sole jurisdiction in the event of any dispute of any kind or dispute relating to the formation or execution of the order.
Last updated edition, November 26, 2020.