General Terms and Conditions of Sale

Article 1 – Legal Information

1.1. Identification

www.cetofine.com is the website of the brand CÉTOFINE21.

Company name CETOFINE21

Registered office: 30 Zone Industrielle Les Grands Champs

17290 AIGREFEUILLE D'AUNIS - FRANCE

Phone: 0579870140

Email: info@cetofine.com

Siret: 409 039 617 00041

1.2. The online store https://www.cetofine.com

The website www.cetofine.com is presented in the French language.

1.3. The Customer

By placing your order, you acknowledge having full legal capacity to enter into these general terms and conditions of sale as a private individual.

1.4. General Terms and Conditions of Sale

Any order you place on this website will be subject to these general terms and conditions of sale. Their purpose is to define the terms of sale and the rights and obligations arising therefrom. We inform you that, insofar as you are ordering products online, your agreement to the content of these general terms and conditions of sale does not require a handwritten signature. Our general terms and conditions of sale may be modified during the year, but by accepting them you acknowledge the general terms and conditions of sale in force at the time of the order and of the purchase order.

Article 2 – CÉTOFINE 21 Terms and Conditions

2.1 Offer Terms and Conditions

Our product offers and prices are valid as long as they are visible on the website www.cetofine.com. In the event that products not held in stock are unavailable after your order has been placed, we will notify you by email upon receipt of your order. We will then offer you a replacement solution or a store credit, and if no agreement can be reached, your order will be automatically cancelled and you will be refunded if your bank account has been debited.

CETOFINE21 reserves the right to cancel an order for any reason it deems appropriate. In such a case, a refund via the payment method used at the time of purchase will be made automatically.

2.2 The Marketing of Products

The products we offer comply with the legislation and standards applicable in France. All nutritional values are accessible from your product page on the website www.cetofine.com.

Product photos are non-contractual and are for presentation purposes only.

Our liability cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered; it is your responsibility to check with local authorities the possibilities of importing or using the products or services.

2.3 Contraindications and Allergens

We draw your attention to the importance of complying with the contraindications for following a high-protein program.

If you have any doubts about your health condition, we recommend consulting your general practitioner so that they can confirm you are able to follow a high-protein program.

Consequently, you agree that no representative of Cétofine 21 may be held liable in the event of non-compliance with said contraindications and any allergies that may arise.

Article 3 – Order Processing

3.1. Information at the Time of Order

You must verify the completeness and accuracy of the information you provide us when placing your order, particularly regarding the delivery address. We cannot be held responsible for any data entry errors and the consequences arising from them (for example, delays or delivery errors).

In this context, the costs incurred for reshipping the order will be at your expense.

Article 4 – Payment

4.1. Payment Method

To pay for your order, you have access to all payment methods offered during the final checkout:

* Credit/debit card, with a direct connection to our secure banking partner (Groupe Banque Populaire Caisse d'Epargne),

* Bank transfer,

* Alma, payment in installments,

* PayPal,

* Check.

In the event of payment by check, it must be issued by a bank located in mainland France. An order paid by bank transfer will be processed upon receipt of payment.
An order paid by check will be shipped 10 days after it has cleared.
Availability and shipping lead times begin from the date the payment method is recorded.

4.2. Online Payment

By confirming your order, you guarantee that you have the necessary authorization to use the chosen payment method.

4.3. Payment in Full

Payment is due in full at the time of order, in a single installment. It is not possible to pay in installments.

Article 5 – Delivery

5.1. Shipping Methods

Your parcel will be delivered to the address you provided when placing your order. The shipping contribution requested is detailed and indicated before order confirmation.
The transport and delivery of goods are carried out, depending on the customer's choice, either by CHRONOPOST (home delivery upon signature, delivery to your workplace, or to a pickup point), by GLS (home delivery upon signature, delivery to your workplace, or to a pickup point), or by COLISSIMO (home delivery or pickup point depending on the destination – for this delivery method (please contact us)).

We reserve the right to change the chosen carrier depending on destinations and parcel volume in real time according to regions.

5.2. Shipping Costs

FREE delivery from 92€ of purchases in mainland France*.

*(delivery of your parcel the day after your order if the order is placed before 3:30 PM, Monday through Friday. No deliveries are made on Sundays and public holidays.)

For any order under 92€:

- Chronopost delivery to a pickup point = 4.50€*

- Chronopost home delivery = 9.00€*

- GLS home delivery: 9€*

Please note that for delivery to Corsica, a surcharge applies. This amounts to €15 incl. VAT for Chronopost and €20 incl. VAT for GLS.

5.3. Delivery Terms

Deliveries are made Monday through Saturday between 8 AM and 1 PM with Chronopost, and between 8 AM and 6 PM with GLS. No deliveries are made on Sundays and public holidays.

For home delivery, parcels are delivered upon signature and cannot be left on deposit: ensure that someone is available to receive the parcel during delivery hours, or choose delivery to a Pickup Point. Home delivery parcels are not left in the mailbox; opt for delivery to a Pickup Point if you expect to be absent.

Monday through Friday, orders confirmed before 3:30 PM are shipped the same day for next-day delivery. Orders received after 3:30 PM are shipped the following day.

There are no shipments on Saturdays and Sundays, so any order placed after 3:30 PM on Friday will be shipped on Monday and delivered on Tuesday.

Zone A2: For Belgium + Netherlands + Luxembourg + Germany + Italy + Spain

FREE delivery from 92€ of purchases

Delivery of your parcel by CHRONOPOST, lead time: 1 to 5 days)

Delivery times may vary depending on the destination country and any applicable customs clearance.

For any order under 92€:

- Delivery to a PICKUP point = 5.50€

-Home or workplace delivery = 9.00€*

Your parcel is shipped according to your instructions by Chronopost or Colissimo, to the address of your choice or to a Pickup Point. Deliveries are made Monday through Saturday; no deliveries are made on Sundays and public holidays. Parcels are delivered upon signature.

Monday through Friday, orders received with payment confirmed before 3:30 PM are shipped the same day. Orders received after 3:30 PM are shipped the next business day.

There are no shipments on Saturdays and Sundays, so any order placed after 3:30 PM on Friday will be shipped on Monday.

Zone B: For other European countries

For any order under 125€, shipping costs amount to €25. FREE delivery from 125€ of purchases. Your parcel is shipped according to your instructions by Chronopost, to the address of your choice. Delivery time is between 2 and 7 business days.

Zone C: For Switzerland

Colissimo:

For home delivery with Colissimo, shipping costs amount to €25. Your parcel is shipped according to your instructions by Colissimo to the address of your choice.

Chronopost:

For any order under 225€, shipping costs amount to €25.
From 225€ of purchases, Chronopost delivery is free.

Zone D: For French Overseas Territories (excluding Polynesia and New Caledonia)

Shipping costs amount to €45 with Colissimo or Chronopost. Your parcel is shipped according to your instructions by Chronopost or Colissimo Tracked, to the address of your choice. Delivery time is between 2 and 7 business days.
Oceania, Polynesia, and New Caledonia: Shipping costs amount to €200.

Qatar: Shipping costs amount to €150 incl. VAT.

Zone D: For all other destinations

Shipping costs amount to €75. Your parcel is shipped according to your instructions by Chronopost to the address of your choice. Delivery time varies depending on the destination country (3 to 5 days on average as generally observed).

Goods are shipped within the timeframes indicated by the carrier. Any delivery delay cannot be attributed to our laboratory's services. It is the recipient's responsibility to check the condition of the parcel upon receipt and to note any reservations with the carrier. Likewise, it is the recipient's responsibility to provide the delivery information and contact details necessary for proper routing of their parcel (building, floor, etc.). Delivery times are those indicated by our carriers and begin from the moment the parcel is collected. Parcel delivery tracking is available on the carrier's website. No deliveries will be made on Sundays and public holidays.

5.4. Delivery Delay or Issue

5.4.1 - Contact CHRONOPOST: We invite you to contact CHRONOPOST at 09 69 391 391 (non-premium rate call) Monday to Friday from 8 AM to 7 PM and Saturday from 8 AM to 12 PM with your CHRONOPOST tracking number for any information regarding the delivery of your parcel.

5.4.2-Contact your CÉTOFINE21 Customer Service: info@cetofine.com

Article 6 – Receipt of the Order

6.1. The Person Who Receives the Parcel

Please note that if you entrust the receipt of the product to a third party (your building's concierge, a colleague at your workplace, a neighbor, etc.), that person receives the parcel on your behalf and for your account. Cétofine 21 cannot be held responsible for a parcel left with a third party that does not reach you. The person who receives the parcel is responsible for it. As such, you must ask them to be vigilant in following standard precautions and remind them to handle the received item with the same care as if they were the intended recipient.

6.2. Initial Inspection

We invite you to check the apparent condition of the products upon delivery with the delivery person. When the parcel is delivered upon signature, you must note any apparent anomaly on the delivery slip (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.). An investigation will then follow. ATTENTION: The notation "Subject to unpacking" is not sufficient.

6.3. You Have Noticed a Delivery Error

Wrong recipient: In the event that you receive a delivery not intended for you, please keep the parcel as is and immediately notify our customer service: by email at the following address info@cetofine.com.

Products delivered not in conformity with the order: In the event of a non-conforming product, you may file your complaint with our customer service at the following address: info@cetofine.com. You will be asked to precisely describe the reasons justifying the non-conformity.

Article 7 – 14-Day Right of Withdrawal and Exceptions to the Right of Withdrawal

7.1. Legal Right of Withdrawal

Unless one of the exceptions listed below applies, you may withdraw from your order without giving any reason within 14 days running from the date on which you, or a third party designated by you (other than the carrier), physically took possession of the purchased goods, in accordance with the provisions of Article L121-20 of the Consumer Code.
You must notify us (Cétofine 21, 30 ZI Les Grands Champs, 17290 Aigrefeuille d'Aunis, France) of your decision to withdraw from your order by letter, or you may submit your request online by email at info@cetofine.com.
To meet the withdrawal deadline, it is sufficient to send your withdrawal request before the 14-day period expires and to return your product to the following address: Cétofine 21, 30 ZI Les Grands Champs, 17290 Aigrefeuille d'Aunis, France
For any further information on the scope, content, and instructions for exercising your right of withdrawal, please contact our Customer Service.

7.2. Effects of Withdrawal

We will refund the payments we have received from you no later than 14 days from receipt of your withdrawal request, minus shipping costs. We will use the same payment method you used for your initial order, unless you expressly agree to a different method. In any case, this refund will not incur any additional costs for you. We may defer the refund until we have received the product(s) or until you have provided proof of shipment of the product(s), whichever comes first.

Please note that you must return the product(s) no later than 14 days from the date on which you notified us of your decision to withdraw.
You must bear the direct costs of sending and returning the product(s). You will be responsible for any diminished value of the product(s) resulting from handling (other than what is necessary to establish the nature, characteristics, and proper functioning of the product(s)).

7.3. Exceptions to the Right of Withdrawal

The right of withdrawal cannot be exercised for contracts:
· for the supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for hygiene or health protection reasons
· for the supply of goods made to the consumer's specifications or clearly personalized (mixed boxes in particular)
· for the supply of goods liable to deteriorate or expire rapidly (if a short best-before date is mentioned in the product description)

In this context, and in accordance with the provisions of Article L121-20 of the Consumer Code, only unopened parcels may be refunded, as our products are perishable goods and cannot be resold for hygiene and health protection reasons.

7.4. Exchange Procedures

We only accept exchanges for products that are unopened and untouched, within a maximum period of 14 days after your last order. The original packaging must be intact and in good condition.

We do not offer exchanges based on the value of the products, but rather based on the products purchased. If you return sachets, you must choose other sachets of a different flavor. You must include a copy of the invoice with your return.

Return shipping costs remain at your expense.

Article 8 – Prices and Taxes

8.1. Price Calculation

Prices displayed on the website are in euros, excluding shipping and packaging costs.

8.2. Taxes

For orders delivered in mainland France and in countries that are members of the European Economic Community, prices are inclusive of all taxes.

Customs duties or other local taxes or import duties may be applicable. These duties and taxes will be the sole responsibility of the Buyer and fall under their sole responsibility in terms of declarations and payments to the relevant authorities and/or bodies.

Article 9 – Legal Notices & Liability

9.1. Exemption from Liability: Cases of Force Majeure.

Events of chance or force majeure exempting from liability are considered to be all facts or circumstances that are irresistible, unforeseeable, and beyond the control of the parties. In such circumstances, a meeting between the parties should be prioritized in order to examine the impact of the event and agree on the conditions under which the contract will continue to be performed.

9.2. Data Protection, Files, and Civil Liberties

In accordance with the French "Data Protection and Civil Liberties" Act no. 78-17 of January 6, 1978, you have the right to access and correct data relating to you, and you may exercise this right by sending a letter to the following address: CÉTOFINE21 – 30 ZI LES GRANDS CHAMPS – 17290 AIGREFEUILLE D'AUNIS.

Depending on the choices you made when creating or consulting your account, you may receive offers from our company and our company only. We do not commercially share your personal details. If you no longer wish to receive such offers, you may request this at any time by writing to us at the address above. We inform you that this automated processing of information, including the management of users' email addresses, has been declared to the CNIL under number 2152613.

9.3. Applicable Law and Jurisdiction

Contractual information is presented in the French language. The products offered for sale on the website comply with French regulations. Where applicable, it is your responsibility, as a foreign customer, to check with local authorities the possibilities of using the product you intend to order. The company CÉTOFINE21 cannot be held liable in the event of non-compliance with the regulations of a foreign country.

The law applicable to these general terms and conditions of sale is French law. In the event of any dispute of any nature or contestation relating to the formation or performance of the order, the Commercial Court of La Rochelle (17) shall have sole jurisdiction.